Dynamics 365 Intelligent Order Management: Features, Benefits and what does Dynamics 365 IOM Do

In the current business environment, effective order management is vital for success. The Dynamics 365 intelligent order management system is meant to optimize the order fulfillment process, ensuring that businesses respond to customer needs quickly and correctly. In an easy way, D365 IOM is a major advantage when your sales success suddenly turns into a problem. Dynamics 365 intelligent order management helps you automate order intake and tracking the order in real time. In this blog, we will tell you what D365 IOM is, how it works, its features, benefits and how it can help business in manufacturing and retail. All the details are mentioned in the below.

What Is Dynamics 365 Intelligent Order Management?

Dynamics 365 Intelligent Order Management(IOM) is a modern and AI-based order management system from Microsoft that is designed to automate, optimize and intelligently orchestrate order processing across the various platforms. It leverages artificial intelligence (AI), machine learning and predictive analytics to help businesses handle high volumes of orders efficiently. It is also ensuring that each order is processed, packed and delivered in the most cost-effective and timely manner.

The primary objective of Dynamics 365 IOM is to improve the entire order life cycle process, from the time of order capture and fulfillment to shipping and finally customer delivery. With real-time visibility, automated decision-making, and intelligent automation, the solution empowers companies to make better and faster decisions to improve their supply chain processes and provide a better customer experience.

There are two types of order management: Traditional vs Intelligent Order Management.

Key Capabilities of Dynamics 365 Intelligent Order Management

There are some features of Dynamics 365 Intelligent Order Management mentioned in the below.

Intelligent Order Orchestration

It means this feature enables the system to automatically decide the entire order fulfillment process. It decides which order to place, which warehouse to fulfill them from, when to perform packing or stock checks and priority of dispatch.

AI-Driven Order Routing

These functionalities are utilized by AI (Artificial Intelligence) to identify the optimal place to ship customer orders. This guarantees that orders are shipped from the closest and most efficient warehouse or fulfillment center.

Real-Time Inventory Visibility

This functionality gives real-time visibility into the stock levels and enables you to monitor the stock across various locations and know exactly how much stock is available at a given time. You receive live updates on your stock levels, which helps you manage your stock levels efficiently and avoid stockouts or overstocking.

Omnichannel Fulfillment Optimization

There are many channels to place the orders such as websites, mobile apps, physical stores and online marketplaces. The orders automatically process and fulfill in the most efficient way possible to improve the overall customer experience.

Integration with External Systems & APIs

Dynamics 365 IOM should be easily connected with other software which is ERP systems, payment gateways, shipping carriers and CRM platforms to create a fully connected order management ecosystem.

Automated Exception Handling

The system can automatically identify problems such as stock-out, delivery, or payment issues and provide recommendations for other possible solutions. It can also redirect orders or implement other corrective measures to address the problem without requiring human intervention.

What does Dynamics 365 Intelligent Order Management do?

Below we mentioned a few things which Dynamics 365 Intelligent Order Management does.

Order Capture from Multiple Channels

Dynamics 365 IOM is an order management system that aggregates orders from different sources such as Amazon, Flipkart, and websites, among others. This makes it easy for businesses to handle all their orders in one place.

Inventory Check & Sourcing Logic

The order management system verifies if the products are in stock, their location, and whether the partner or the warehouse has the products. With the use of AI logic for sourcing, the system rationally determines the best location to ship the products based on the customer’s location.

Order Fulfillment

Once the order is placed, the system automatically determines where the order will be processed. It determines which warehouse will be used to pack the order, which store will be used to dispatch the order, and how products from different sales channels will be delivered. This routing process is designed to increase delivery speed and reduce costs.

Shipment and Delivery Tracking

Once the shipment is dispatched then the system will automatically assign a shipment agent and provide the customer with a tracking ID. The customer as well as the company will be able to track the status of the shipment that will include packed, shipped, out for delivery and delivered.

Returns & Reverse Logistics

If a customer wants to return a product, the system automates the return process. The system allows for return requests, pickup, refund, and return of the product to the warehouse or store. Reverse logistics ensures that the returned product is handled properly.

Benefits of Dynamics 365 Intelligent Order Management

Here are some benefits of Dynamics 365 IOM which are used for multiple works which are mentioned below.

Faster Order Processing

• The system automatically optimizes the stocks, payments processing and delivery option to reduce the need for manual intervention.
• Orders continuous moving from placement to shipment, speeding up the entire order lifecycle and ensuring timely delivery.

Increased Supply Chain Agility

• If a warehouse is out of stock then the system automatically looks for another alternative.
• The system is very adaptable to changes in customer demand and market trends to ensure that businesses remain flexible.

Reduced Fulfillment Costs

• Dynamics 365 IOM chooses the best warehouse to ship to minimize shipping costs and delays.
• Reduce the mistakes and return costs, businesses save on additional fulfillment costs.

Improved Customer Satisfaction

• Customers receive their order on time with the right information which leads to minimal delays and improved customer satisfaction.
• You can easily track the updates that will allow customers to know the exact location of their order that hence improve the experience.

Decision Making

• You can easily access real-time reports and analytics that will allow for better visibility into product performance.
• The system provides insights that help business owners to make informed decisions.

Conclusion

In conclusion, in this blog we mention the full information about Dynamics 365 intelligent order management. They can handle the ordering management which means any customers book a product with different sites like websites, stores and online platforms. In the future you can open the e- commerce sites. We suggest this software helps more than manually working. They can manage all records ordered packed to delivery.