Company Background
An ecommerce company operates from the USA. It serves the battery and related parts industry across America. There are many varieties of batteries that the company provides, and all of those batteries are of great quality. Those batteries provide power for automotive, marine, solar, RV, golf carts and industries. This focus helps them maintain a good reputation for durable power solutions. Their customer base includes retail consumers and B2B clients. These range from individual vehicle owners to commercial fleets and industrial operations.
- Sector: Ecommerce
- Country/Region: America – USA
- Technology/Solution: Magento and Power BI
- Ecommerce: 12 Months
Solution Highlights: 30+ integrations with multiple in-house agency systems and Advanced citizen search capabilities.
Problem Statement
- The online business wants to improve their customer experience. They plan to introduce various websites for their retail clients and B2B clients, using Magento version M2.4.
- The company requires a platform that works with their ERP system and can be customized. The objective is to make it simple and convenient for users.
- The real challenge was not integrating the technology. The challenge was enhancing the customer experience.
Key Challenges
- Integrate the Pay stand payment method.
- Enable multi-website support for multi-location with store pickup and home delivery.
- Ensure product and order sync with product variants in NetSuite.
Value Proposition
Our Dynamics 365 experts suggested a clear strategy. We focused on inventory, product, and order sync. We created custom modules for separate functionality. We also scheduled cron jobs for automation, which include order sync, product sync, and more.
Most importantly, we provided a mapping feature. We mapped NetSuite warehouses with website locations. Based on this mapping, the system syncs orders to their respective warehouses.
Our experts completed 30+ integrations. These connected multiple in-house and agency systems. We also integrated advanced citizen search capabilities. Our team executed everything within just 12 months.
Additional Features We Implemented
Our D365 experts made the website interactive. We implemented the following features.
- Manage catalog and products
- Integrated NetSuite ERP
- Advanced search
- Product availability for store pickup or home delivery
- PDF functionality to print order details
- Page builder and custom email notifications
- Payment gateway integration
- Bulk orders and reorder pad
- Custom shipping module
- RabbitMQ implementation
Results and Business Impact
- Our Magento and Power BI solutions enhanced the customer experience. Navigating through the website became easy.
- Multi-location pickup and home delivery are now hassle-free. The company can now manage and record customer details easily.
- The best result? Our solution boosted their overall performance.
Conclusion
Codexoxo successfully delivered a Dynamics 365 – driven Magento solution. We helped this US-based ecommerce company launch multiple websites. We integrated NetSuite ERP and enabled multi-location support. We solved their real problem, enhancing customer experience. Within 12 months, we delivered 30+ integrations. We made their operations seamless, scalable, and performance-driven.
