Anand Raj (Technical Consultant)

Mr. Anand Raj is a Technical Consultant with over 2 years of experience with specialization in Dynamics 365 CE & the Microsoft Power Platform. Extensive experience with Onboarding and Provider Lifecycle Management using Custom Modules, Workflows and Power Automate. Experience with integration of D365 with Customer Services application to handle requests seamlessly post-Onboarding. Expertise in full stack development using React, Node.js and Express.js framework. Experience in working with PCF controls, Azure Data Factory for Extract, Transform and Load (ETL) and Migration of data, Custom Plugins (C#), JS/TS & Power BI Dashboards.

• Proven experience in designing model driven apps, canvas apps and PCF controls for superior user interface customization in D365 CE.
• Skilled at creating web applications that are seamlessly integrated with each other through React (frontend) and NodeJS / ExpressJS (backend).
• Hand-on experience with Azure Data to migrate data, manipulate and coordinate migration from D365 to other systems.
• Able to develop plugins (C#) and scripts in JavaScript/TypeScript for client-side development, form customizations and implementing business rules.
• Knowledgeable in configuring Dataverse security settings such as roles, field level security and business units.
• Proficient in Fetch XML and Web API / OData for querying and integrating D365 with other platforms.
• Experience in creating flows using Power Automate for approvals, data synchronization and other business events.

• Involved in a project of provider onboarding and lifecycle management, where I helped to simplify the onboarding process and post-onboarding handling of requests from healthcare providers.
• Built a custom onboarding module using Dynamics 365 where we used built-in Sales entities like Leads to onboard and qualify providers.
• Customized entities, forms, and workflows to effectively handle provider data in onboarding.
• Built business logic to move providers from an onboarding stage to an active one so that they could be managed across all modules.
• Integrated my onboarding module with the Customer Service app to allow handling of any requests coming from providers once the onboarding process is completed.
• Automated processes using Power Automate and workflows to improve performance.
• Collaborated with cross-disciplinary teams in gathering requirements and developing CRM solutions which are scalable and tailored to meet business requirements.
• Used Azure Data Factory (ADF) to create pipelines for data migration, transformation, and data synchronization between external systems and Dynamics 365.
• Created and managed ETL processes in ADF to provide reliable and consistent data importation between both systems.
• Created custom plugins (C#) to validate the credentials of the providers and perform automatic approval processes.
• Created PCF controls inside the provider forms which provide updates about their onboarding status and document verification.
• Created Power BI reports to assist management in tracking onboarding cycle times, approval rate of the providers, and requests after onboarding.